International Journal of Electronic Customer Relationship Management
Impact Factor & Key Scientometrics

International Journal of Electronic Customer Relationship Management
Overview

Impact Factor

NA

H Index

18

Impact Factor

1.474

I. Basic Journal Info

Country

United Kingdom
Journal ISSN: 17500664, 17500672
Publisher: Inderscience Enterprises Ltd.
History: 2007, 2009-2021
Journal Hompage: Link
How to Get Published:
Find out more

Research Categories

Scope/Description:

The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management ECRM. It also addresses the interaction collaboration partnership and cooperation between small and medium sized enterprises SMEs and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in todays global businesses. Therefore manuscripts offering theoretical conceptual and practical contributions for ECRM are encouraged.Topics covered includeElectronic customer relationship management ECRMCRM strategy marketing technology and softwareCustom marketing and sales managementCustomer lifetime value loyalty satisfaction behaviour databasesIssues for implementing CRM systemssolutions for CRM problemsTools for capturing customer information managingsharing customer dataPartner relationship management strategic alliances partnershipsBusiness to business market B2B business to consumer market B2CEnterprise resource planning ERPSupply chain dynamics and uncertainty supplier relationship management SRMEcommerce customer relationships on the internetSupply chain management channel management demand chain managementManufacturing logistics and information technologysystemsSupplier and distribution networks international issuesPerformance measurementindicators research modelling

II. Science Citation Report (SCR)



International Journal of Electronic Customer Relationship Management
SCR Impact Factor

International Journal of Electronic Customer Relationship Management
SCR Journal Ranking

International Journal of Electronic Customer Relationship Management
SCImago SJR Rank

SCImago Journal Rank (SJR indicator) is a measure of scientific influence of scholarly journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from.

International Journal of Electronic Customer Relationship Management
Scopus 2-Year Impact Factor Trend

Note: impact factor data for reference only

International Journal of Electronic Customer Relationship Management
Scopus 3-Year Impact Factor Trend

Note: impact factor data for reference only

International Journal of Electronic Customer Relationship Management
Scopus 4-Year Impact Factor Trend

Note: impact factor data for reference only

International Journal of Electronic Customer Relationship Management
Impact Factor History

2-year 3-year 4-year
  • 2023 Impact Factor
    0.75 0.84 1.8
  • 2022 Impact Factor
    0.706 1.741 1.738
  • 2021 Impact Factor
    1.474 1.412 2.41
  • 2020 Impact Factor
    1.24 2.1 1.591
  • 2019 Impact Factor
    2.3 1.559 1.24
  • 2018 Impact Factor
    0.632 0.543 0.591
  • 2017 Impact Factor
    0.367 0.385 0.481
  • 2016 Impact Factor
    0.56 0.425 0.5
  • 2015 Impact Factor
    0.542 0.475 0.561
  • 2014 Impact Factor
    0.484 NA NA
  • 2013 Impact Factor
    0.667 NA NA
  • 2012 Impact Factor
    0.366 NA NA
  • 2011 Impact Factor
    0.128 NA NA
  • 2010 Impact Factor
    0.471 NA NA
  • 2009 Impact Factor
    0.813 NA NA
  • 2008 Impact Factor
    0.45 NA NA
  • 2007 Impact Factor
    0 NA NA
  • 2006 Impact Factor
    NA NA NA
  • 2005 Impact Factor
    NA NA NA
  • 2004 Impact Factor
    NA NA NA
  • 2003 Impact Factor
    NA NA NA
  • 2002 Impact Factor
    NA NA NA
  • 2001 Impact Factor
    NA NA NA
  • 2000 Impact Factor
    NA NA NA
Note: impact factor data for reference only

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Impact Factor

Impact factor (IF) is a scientometric factor based on the yearly average number of citations on articles published by a particular journal in the last two years. A journal impact factor is frequently used as a proxy for the relative importance of a journal within its field. Find out more: What is a good impact factor?

III. Other Science Influence Indicators

Any impact factor or scientometric indicator alone will not give you the full picture of a science journal. There are also other factors such as H-Index, Self-Citation Ratio, SJR, SNIP, etc. Researchers may also consider the practical aspect of a journal such as publication fees, acceptance rate, review speed. (Learn More)

International Journal of Electronic Customer Relationship Management
H-Index

The h-index is an author-level metric that attempts to measure both the productivity and citation impact of the publications of a scientist or scholar. The index is based on the set of the scientist's most cited papers and the number of citations that they have received in other publications

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International Journal of Electronic Customer Relationship Management
H-Index History

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